Overview
Welcome to Petluno. The terms "we," "us," and "our" refer to Petluno.
Petluno operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petluno is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
Our current sales and shipping services are available to customers in Canada and the United States.
Section 1 - General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time, subject to applicable law.
Prices and product availability are subject to change without notice.
We are not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our reasonable control.
By purchasing from our store, you agree to these Terms of Service and our applicable store policies.
Section 2 - Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.
You represent and warrant that all information you provide through our store is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.
Section 3 - Our Products
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings or configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or displayed in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
Section 4 - Orders
When you place an order, you are making an offer to purchase.
Petluno reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Petluno confirms acceptance.
We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as Petluno may be unable to accommodate cancellation requests after an order has been accepted.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.
Your purchases are subject to returns or exchanges solely in accordance with our Return & Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 5 - Prices and Billing
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs duties, or import charges.
Prices posted in our online store may differ from prices offered in physical stores or other online stores operated by third parties.
We may offer promotions through the Services from time to time that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address, credit card information, and expiration dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that:
-
The credit card information you provide is true, correct, and complete.
-
You are authorized to use the credit card for the purchase.
-
Charges incurred by you will be honored by your credit card company.
-
You will pay all charges incurred by you at the posted prices, including applicable shipping, handling, and taxes.
Section 6 - Shipping and Delivery
All delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside our reasonable control.
Once we transfer products to the shipping carrier, title and risk of loss pass to you, subject to applicable law.
For additional information about processing times, delivery estimates, and shipping charges, please review our Shipping Policy.
Section 7 - Intellectual Property
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by Petluno, its affiliates, or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property right belonging to Petluno, Shopify, or any third party.
Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by Petluno.
Petluno's names, logos, product and service names, designs, and slogans are trademarks of Petluno or its affiliates or licensors. You must not use such trademarks without prior written permission from Petluno.
Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify.
All other names, logos, product and service names, designs, and slogans displayed through the Services are trademarks of their respective owners.
Section 8 - Optional Tools
You may be provided with access to customer tools offered by third parties as part of the Services. We neither monitor nor control these tools and have no input into their operation.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without warranties, representations, or conditions of any kind and without endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which the relevant third-party providers offer those tools.
We may also offer new features through the Services in the future, including new tools and resources. Such new features shall also be considered part of the Services and will be subject to these Terms of Service.
Section 9 - Third-Party Links
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.
We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access.
If you leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through third-party websites.
Please carefully review the policies and practices of any third party and make sure you understand them before engaging in a transaction.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
Section 10 - Relationship with Shopify
Petluno is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make through our store are made directly with Petluno.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Petluno, including any injury, damage, or loss resulting from purchased products or services.
You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Petluno, to the extent permitted by applicable law.
Section 11 - Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy.
Certain personal information may also be subject to Shopify's Privacy Policy.
By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than the country in which you reside in order to provide services to you.
Please review our Privacy Policy for more information about how Petluno, Shopify, and our partners use your personal information.
Section 12 - Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes.
We may use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that:
-
You own or have all necessary rights to the Feedback.
-
You have disclosed any compensation or incentives received in connection with your submission of Feedback.
-
Your Feedback complies with these Terms.
We are under no obligation to maintain your Feedback in confidence, pay compensation for your Feedback, or respond to your Feedback.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any third party's rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your Feedback will not contain unlawful, abusive, or obscene material or any computer virus or other malware that could affect the operation of the Services or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of any Feedback.
You are solely responsible for the Feedback you submit and its accuracy. We assume no responsibility or liability for Feedback posted by you or any third party.
Section 13 - Errors, Inaccuracies and Omissions
Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.
Section 14 - Prohibited Uses
You may access and use the Services for lawful purposes only.
You may not access or use the Services, directly or indirectly:
-
For any unlawful or malicious purpose.
-
To violate any international, federal, provincial, state, or local law, regulation, rule, or ordinance.
-
To infringe or violate our intellectual property rights or the intellectual property rights of others.
-
To harass, abuse, insult, harm, defame, slander, disparage, or intimidate our employees or any other person.
-
To transmit false or misleading information.
-
To send, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms.
-
To transmit or arrange the transmission of unsolicited advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations.
-
To impersonate or attempt to impersonate another person or entity.
-
To engage in conduct that restricts or inhibits another person's use or enjoyment of the Services or that may harm Petluno, Shopify, users of the Services, or expose them to liability.
In addition, you agree not to:
-
Upload or transmit viruses or other malicious code that could affect the functionality or operation of the Services.
-
Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services without authorization.
-
Collect or track the personal information of others without authorization.
-
Engage in spam, phishing, pharming, pretexting, or similar deceptive practices.
-
Use robots, spiders, scraping tools, data-gathering or extraction tools, automated devices or processes, AI tools, or unauthorized manual methods to access the Services.
-
Interfere with, bypass, or circumvent security or authorization features or other measures used to restrict access to the Services.
We reserve the right to suspend, disable, or terminate your account if we determine that you have violated any part of these Terms.
Section 15 - Agents
This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any of the Services.
"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can operate on behalf of or through a person's device without direct supervision.
No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with the requirements below.
No Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.
We may limit, including through technical measures, whether and how any Agent accesses, uses, or interacts with the Services.
Agents must:
-
Identify themselves in all HTTP/HTTPS requests and disclose the name of the Agent by including the following in the user-agent string: "Agent/[agent name]".
-
Not conceal or obscure the fact that access, use, or interactions are being performed by an Agent.
-
Not mimic human behavior for the purpose of concealing automated activity.
-
Not complete or circumvent CAPTCHAs or other measures designed to distinguish automated activity from human activity.
-
Respond truthfully to questions or prompts intended to determine whether interactions are coming from a human or a computer.
-
Not circumvent or avoid measures intended to block, limit, modify, or control how Agents access, use, or interact with the Services.
Section 16 - Termination
We may terminate this agreement or your access to the Services, or any part thereof, in our sole discretion at any time without notice, subject to applicable law.
You will remain liable for all amounts due up to and including the date of termination.
The following provisions will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that, by their nature, should survive termination.
Section 17 - Disclaimer of Warranties
The information presented on or through the Services is provided solely for general information purposes.
We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk.
We disclaim responsibility and liability arising from reliance placed on such materials by you, another visitor to the Services, or anyone who may be informed of their contents.
Except as expressly stated by Petluno, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without representations, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions limit or do not allow certain warranty disclaimers, so some of the above disclaimers may not apply to you.
Section 18 - Limitation of Liability
To the fullest extent permitted by applicable law, Petluno, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products obtained through the Services.
This limitation also applies to claims related to errors or omissions in content or losses or damages resulting from the use of content or products posted, transmitted, or otherwise made available through the Services, even if advised of the possibility of such damages.
Some jurisdictions do not allow certain limitations or exclusions of liability, so portions of this section may not apply to you.
Section 19 - Indemnification
You agree to indemnify, defend, and hold harmless Petluno, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims, including reasonable legal fees, payable to a third party arising from:
-
Your breach of these Terms of Service or any documents incorporated by reference.
-
Your violation of applicable law or the rights of a third party.
-
Your access to and use of the Services.
We will notify you of any indemnifiable claim. Failure to provide prompt notice will not relieve you of your obligations unless you are materially prejudiced by the delay.
We may control the defense and settlement of such a claim at your expense, including the selection of counsel, but we will not settle a claim that imposes non-monetary obligations on you without your consent, which will not be unreasonably withheld.
You agree to cooperate in the defense of indemnified claims, including by providing relevant documents.
Section 20 - Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity or enforceability of the remaining provisions.
Section 21 - Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on this website or relating to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services.
They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including prior versions of these Terms of Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 22 - Assignment
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without our consent will be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations as permitted by applicable law.
Section 23 - Governing Law
These Terms of Service and any separate agreements through which we provide the Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Petluno is headquartered, without regard to conflict-of-law principles.
You and Petluno consent to the jurisdiction and venue of the courts located in that jurisdiction, subject to any rights you may have under applicable consumer protection laws.
Section 24 - Headings
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 25 - Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
We will provide notice of material changes when required by applicable law. Such changes will become effective on the date specified in the notice.
Your continued use of or access to the Services following the posting of changes to these Terms of Service constitutes acceptance of those changes.
Section 26 - Contact Information
Questions about these Terms of Service should be sent to us using the contact information below:
Petluno
Email: support@petluno.com
Phone/Text: +1 514 467 7773
Address: Montreal, Quebec, Canada
