PetLuno offers a carefully curated collection of quality pet essentials for both dogs and cats. Our range includes toys, grooming supplies, collars, leashes, harnesses, pet beds, feeding products, and other everyday pet products. We continuously add new products to provide comfort, convenience, and happiness for your furry companions.

Currently, PetLuno ships orders within Canada and USA only. We are working to expand our shipping destinations in the future.

• Handling Time: 2–3 Business Days (Monday–Friday)
• Transit Time: 5–8 Business Days (Monday–Friday)

Delivery times may vary slightly during holidays, peak seasons, or due to courier delays.

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use it to monitor your order through our Order Tracking page.

Although we strive to deliver every order on time, unexpected delays may occasionally occur due to high order volumes, courier issues, weather conditions, or public holidays. We appreciate your patience and understanding.

Yes! PetLuno regularly offers seasonal promotions, exclusive discounts, and special offers. Subscribe to our newsletter or visit our website to stay updated on the latest deals.

We offer a 30-day return policy. If you're not completely satisfied with your purchase, please contact our support team. We'll guide you through the return or exchange process according to our Return & Refund Policy.

Yes. Refunds are available for eligible returns, including damaged, defective, or incorrect items. Once we receive and inspect your returned item, approved refunds are processed to your original payment method within 5–8 business days.

Absolutely. Your privacy and security are important to us. All payments are processed through secure, encrypted, and PCI-compliant payment gateways, helping keep your personal and payment information protected.