Return & Refund Policy

At Petluno, we want you and your pet to be satisfied with your purchase.
Returns We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.

Non-returnable items:
Items that are used or damaged after delivery
Personal care or hygiene-related products and Final sale items
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items If you receive a defective or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Contact For returns, please contact: support@petluno.com